Terms & Conditions | Otter Pods Glamping Park Devon

We are a small and personal Glamping Park and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.
Booking-in is from 4pm to 7pm (or later by prior arrangement) on the day of arrival. Booking-out is no later than 10am on the day of departure.

Booking confirmation and deposit:  Bookings will be confirmed upon receipt of a deposit payment, calculated at 50% of the total cost of your holiday. In the event of a cancellation this deposit is non-refundable. For bookings made within eight weeks of the start of the holiday, you are required to pay the full amount before your booking will be confirmed.

Payment of Balance:  The remaining balance is due no later than eight weeks before the start of your holiday. For bookings made within eight weeks of the start of the holiday, you are required to pay the full amount before the booking is confirmed.

A refundable security deposit of £150 is payable on booking. This will be refunded on Pod inspection within 2 days of check-out subject to there being no breakages, damages or missing items. This refundable security deposit is payable in addition to the non-refundable booking deposit and is payable on payment of the balance/booking fee.

Group bookings are welcome for walking, cycling, etc clubs. Sorry no Hen or Stag parties.

Guests must be 18 years & over. Maximum of 2 guests per Pod. Minimum of 2 nights stay.

We are happy for you to invite up to 2 visitors to join you at your Pod. All visitors invited by guests are deemed by Otter Pods Glamping Park to be bound by these Terms & Conditions and consequently to have agreed to the same. All visitors must leave the Park by 10.30pm.

Cancellation:  Providing written notice of cancellation is received not less than eight weeks before the start of the holiday you will not be liable to pay any outstanding balance but will result in your deposit being forfeited, as all deposits are non-refundable. However, if cancellation is notified within eight weeks of the holiday commencement date, you will be liable to pay the full balance. Notification should be made in the first instance by email to stay@otterpodsglampingpark.co.uk.

We recommend that you take out travel insurance to cover you for your total stay, including cancellation cover.
There will be no refunds given for early departure for any reason whatsoever.
If you do not abide by our rules you may be asked to leave and no refunds will be given. For full details please see our Terms & Conditions.

Otter Pods Glamping Park reserves the right to cancel a holiday at short notice if we are unable to provide safe accommodation due to extreme conditions, ill health, fire or any other extenuating circumstance or instance beyond our control. Under such unlikely circumstances you will be offered the opportunity to reschedule your break or be refunded in full. Otter Pods Glamping Park cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation.

Quiet hours are between 10:30pm and 7:00am. Music players/radios must be kept to a reasonable volume and switched off by 10:30pm. Please respect your fellow guests by keeping noise levels to a minimum after this time.

We pride ourselves on being approachable and friendly with high standards of customer service so please give us the opportunity to fix things during your stay if there are any issues; we cannot resolve problems after you have gone. We are usually around on the site and there is someone in the office from 9am to 7pm.

If you have any problems with your accommodation during your stay, please come and tell us and we will do our best to resolve them. Please let us know of any damage, breakages or maintenance issues that you come across.

In case of emergency or to report a problem you can contact us on 07496 149 153 24 hours a day.
Cleaning is not included. Pods must be left as clean and tidy as when you found them, and cleaning products will be left for your use. This includes the shower room, hob, microwave, sink area, crockery, cutlery, pans, utensils, and barbecue equipment. All items must be dried and put away.
There is a small bin, for convenience, inside your Pod, as well as recycling, food and general waste bins which can be found in the timber boxes at the rear of each Pod and these will be emptied by us. Please do not leave food/waste out either inside or outside of your Pod.

Guests who leave a mess will be charged a £50 cleaning fee deducted from the security deposit before refund.
Please take care of the area around your Pod and leave it as you would wish to find it.

To look after our Pods we do not allow guests to wear footwear inside. Boot boxes are provided at the front of the Pod to protect all footwear left outside.

No smoking (including e-cigarettes and vaping) is permitted in any of the Pods.

An inventory is provided listing all items in the Pod, which you should check on arrival. Guests should not remove any item from the property. You are liable for any items found broken or missing and the cost of these items will be deducted from your security deposit. Guests agree to inform the owners of any damage or loss however caused. Otter Pods Glamping Park reserves the right to enter your Pod for inspection at any time.
If your accommodation or outside equipment is left in an unsatisfactory condition or damaged, you will be charged appropriate costs from your security deposit. Missing or broken items not paid for before guests’ departure will be charged. If the replacement or repair cost exceeds the £150 security deposit you agree to pay the balance. An invoice will be provided by ourselves or from an authorised repairer/supplier of our choice (where appropriate), which must be paid within 28 days.

Each Pod has a BBQ for your own private use. Please note you will need to purchase the BBQ lighting materials from us. This is to ensure the correct materials are used. For safety reasons, no portable or disposable BBQs or other cooking equipment/stoves are allowed in the Pods or Park. Open fires are not allowed.

We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules and make themselves aware of the surroundings during daylight hours.

The Emergency Fire Point is located in the main car park and denoted by the appropriate sign, which is also marked on our Site Plan included within your Pod Information Pack.

Guests are asked politely not to enter the areas marked with ‘No Entry’ signs, for their own safety.
No liability or responsibility will be acknowledged or accepted by Otter Pods Glamping Park for any loss, damage or injury incurred due to the inappropriate use of any structure or equipment on any part of Otter Pods Glamping Park or due to the unauthorised entry of those areas marked ‘No Entry’.

We accept no liability or responsibility for any loss or damage that may occur to your property or car whilst on site.
Please note that a number of our Pods are also available to guests wishing to bring their dogs on holiday with them. If you suffer from an animal allergy you should not book one of these pet friendly Pods. Otter Pods Glamping Park does not accept any liability for any medical condition arising from a guest booking one of these pet friendly Pods in this instance.

Please also note that due to these Pods being self-catering accommodation, we cannot control the food products which guests bring into the Pods and use both inside and on the outside BBQs & picnic areas. Consequently Otter Pods Glamping Park does not accept any liability for any medical condition arising from a guest suffering any kind of food allergy reaction in this instance.

There will be no refunds given for early departure for any reason whatsoever.
Guests have the right to occupy the Property for the paid for holiday period only. Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. In this instance, no refunds will be given. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
No liability is accepted by Otter Pods Glamping Park for any loss or damage of property or cars caused by another guest.

Dog Friendly Holidays – Terms & Conditions:
• Maximum of 1 large dog or 2 small dogs per Pod.
• Keep your dog on its lead at all times whilst on the Park.
• Do not leave your dog unattended in or outside the Pod at any time.
• Clean-up your dog’s waste, using the dog compost bins on site.
• Do not allow your dog on the Pod furniture.
• Clean your dog before allowing in Pod/dog cleaning facilities are available on site.

Any damage caused by your dog to either the Pod or Park will result in any cost of reparation for such damage being deducted from your £150 security deposit and, if greater, being invoiced to you accordingly. Payment term of such invoice is 28 days from date of invoice.

Try Before You Buy Scheme – Terms & Conditions:
• Maximum 2 nights stay.
• Mid-week stays only/Tuesday to Thursday nights (where available) only.
• Discount for stay will only be applied on payment of the final instalment for the purchase of your Otter Pod.

These rules are for the benefit of everyone. If you do not abide by them, you may be asked to leave, no refunds will be given, and you may lose your deposit.

Finally Martyn and Ann are delighted to welcome you to Otter Pods Glamping Park and we hope you have an amazing stay.